GDPR-compliant AI chat for EU healthcare: what clinics must know
Using AI chat in an EU clinic means handling personal — sometimes health — data. Here is what GDPR compliance looks like in practice.
Clinics handle sensitive data, so an AI assistant must be built with GDPR in mind from the start — not bolted on later. The good news: doing it right is straightforward.
Consent before the first message
A compliant assistant asks for consent before the conversation starts and links to your privacy policy. Visitors should know what is collected and why.
EU hosting and data minimisation
Data should be processed within the EU and only what is needed should be stored. Avoid collecting health details in chat; route clinical topics to a consultation instead.
No card storage
Payments should go through a PCI-compliant processor like Stripe, so card data never touches your systems or the chat.
Frequently asked questions
Yes — EU hosting, consent before the first message, data minimisation, and no card storage.
